Q: How do I know if I have oily, dry or normal hair?

A: The oil that is naturally released onto hair varies from high to low. That's why people can have oily, normal or dry hair conditions. The oil gives hair a shiny look, but, when it's excessive, it can cause the hair to flatten and look greasy in a short period of time. People with this type of hair need to thoroughly clean their hair, and they frequently shampoo more than once a day. Conditioning, if done at all, needs to be applied with a light touch and rinsed thoroughly to avoid contributing to the oil build-up. 

Dry hair, because it lacks sufficient oil, is usually dry or coarse feeling to the touch and dull rather than shiny. This hair type can be softened and brightened up by fewer shampooing and the use of intense conditioning, both the rinse-away and leave-in kinds. This type of regimen will help make it more shiny and manageable. 

Normal is a term used to describe neither hair that does not build up excessive oil nor one that has too little oil. Daily washing and conditioning is recommended for normal hair. 

I hope this helps you determine what type of hair you have.

Q: I have very long hair and a problem with tangles. Its matting like you wouldn't believe. Every day I have to spend ages combing out the tangles. Is there a solution to my problem?

A: Before you start shampooing your hair, apply a conditioner to your wet hair, comb the hair and rinse it. Then apply shampoo on your scalp only. (You can use shampoo for chemically treated hair even if your hair is not colored, premed or relaxed. It contains moisturizers.) With your finger tips (do not use fingernails) massage your scalp. After a minute or so spread your fingers and in a comb like manner work the shampoo down your hair shaft to your ends. Repeat. Apply your favorite conditioner, comb your hair before rinsing it, and then rinse using your fingers in a comb like manner again. Towels dry by just squeezing the water from the hair. Do NOT rub your hair, it would tangle. You can also wrap your hair with your towel in a turban like style. Do not dry too much before you comb it. Spray on leave in conditioner and comb your hair. Have your hair regularly shaped and keep your long hair in the shortest length you can possibly handle.

Q: How long will it take for me to receive my products?

A: Orders are typically processed within 48 hours of an order being placed. Please then allow 5-7 business days after the order is processed for orders to arrive.

Q: Are your hair care products okay for both men and women to use?

A: We're happy to say our products don't discriminate! Just choose the type of Shampoo, Conditioner and/or Styling Products for the look you want. Your hair style will look great whether your baby bonnet was blue or pink!

Q: Can I leave conditioner in my hair?

A: It's important to read the label carefully. Typically, a conditioner needs to be rinsed unless otherwise indicated. Some conditioners are called "leave-in" conditioners and they will say so on the package. Rule of thumb...if in doubt, wash it out!

Q: What are the most common ways to treat dry scalp and dandruff?

A: Dry scalp and dandruff can be treated with products containing at least one of the following types of active ingredients: 
Anti-dandruff ingredients - reduce the amount of fungus on the scalp thereby treating the leading cause of dandruff. These ingredients include pyrithione zinc (ZPT) and selenium sulfide. 
Anti-proliferative agents - slow down the production of skin cells without necessarily acting directly against the fungus. One such ingredient is coal tar, which primarily treats the symptoms of dandruff. 
Keratolytic agents - break down the intercellular bond (keratin) that holds skin cells together on the uppermost layer of the scalp. When the top layers of cells are shed, they are separate rather than in clumps. These agents include sulfur and salicylic acid which primarily treat the symptoms, not the cause of dandruff.

Q: Do you have a mailing list?

A: We have a website where you can register to receive our monthly e-mail newsletter as well as find information about savings, special offers, new products, and more. Interested?

Q: Who should I contact for exporting your products?

A: Due to the structure of our sales operation, we don't sell our products directly to individual consumers. But if you're a business representative interested in exporting P&G products, please fax your inquiry or proposal to the attention of the Export Manager for the appropriate region: Asia Pacific 65-6824-6314 
North America/Latin America 513-983-6745 
Europe/Russia/Middle East/Africa 41-58-004-3746

Q: I have a great idea for an commercial. Who should I let know?

A: We really appreciate the many creative suggestions people offer us. To be honest, we rely on outside advertising agencies to develop concepts and plans.

Q: What has P&G done to protect the environment?

A: P&G is committed to ensuring that our products, packaging and operations are safe for consumers and the environment. For products that go out with the trash, our approach is to reduce, reuse, recycle, compost or incinerate (with energy recovered) waste prior to land filling, where it's environmentally and economically appropriate. 

We're continually researching alternatives for more environmentally improved products and packaging.

Q: Some of the products have the same ingredients--what's the difference?

A: Our products may look the same because of the ingredients list but variations that you can’t see make a great deal of difference in the benefits they deliver to you.
The best comparison we can make is to cooking or baking. Using different levels of ingredients in a variety of combinations produces significantly different end products. Each line of products in our collections has the right combination to give you the benefit that is spelled out in the name of the product. 
Our website has information about each line to help you decide which version is right for you. We hope you'll find the one to meet your needs.

Q: Can I reuse this package?

A: We don't recommend reusing any of our containers, especially to store other substances. Regardless of what material it's made of, our containers are designed to protect our products during shipping and storage. This is the only use we can safely support.

Q: How often should I wash my hair?

A: There isn't a "right" answer to this question. 
Your physical activities, your use of styling products and your hair type will usually determine how often you wash your hair. If washing everyday makes your hair too dry, try every other day or every third day. Or, you may have very oily hair that needs washing more than once a day. If you condition when you shampoo, it could be that you need to shampoo daily but need to adjust the level of conditioning. 
Hope this helps.

Q: What causes hair to fall out?

A: There are many reasons why individuals experience hair loss. Leading dermatologists agree that no shampoo, conditioner or styling product causes hair loss. 
Some hair loss is normal and is a continuous process. Hair goes through a cycle of growth and then falls out so it can be replaced by a new hair. People normally lose between 50 to 100 hairs each day. 
Things such as combing, brushing and shampooing help the removal of hair on the verge of falling out, to make room for the new hair to grow. 
Excessive hair loss can happen as a result of: 
- hormonal changes 
- acute and chronic illnesses 
- infections 
- trauma and medication 

If you're experiencing extensive hair loss, you may want to talk with your doctor or dermatologist. 
I hope this is helpful.

Q: Can your products make my hair grow faster?

A: I wish there was a magic solution to growing hair fast, too! Our hair grows between a 1/4 and a 1/2 inch per month and hair care products can't speed up the growth rate. Our hair care line up can help improve your hair, allowing you to go longer between trims. And that's something -- longer hair for a longer time!

Q: Why is my hair turning yellow?

A: A yellow tint can be caused by several things, including:
- Hard water, or minerals like iron and zinc in water
- Nicotine from cigarettes (for both smokers and non-smokers)
- Swimming in chlorinated water 
- White or grey hair sometimes can appear yellow which can be part of a natural process 
- Exposure to the sun (usually a sign that it's time for a good hair trimming!)

You may want to try a clarifying shampoo or talk with your hair stylist for specific advice and recommendations.

Q: How can I save time and get my hair to dry faster?

A: It's good to hear from you! If getting up earlier (ughh) is out of the question, try these tips: 
1. Shampoo and condition your hair first thing when you shower then try to keep your hair out of the line of water while you finish. (Yes, we're serious.) 
2. When you're ready to leave the shower, run your hands over your head to try to move the water to the ends of your hair then squeeze the ends to get out the excess water. 
3. Wrap your hair in an absorbent towel for 5 minutes. After removing the towel, take a few very absorbent paper towels (like Bounty) and pat them on your hair. (Better yet, wrap your hair in Bounty.) 
4. Let your hair air dry while you brush your teeth, put on your make-up & clothes, and eat your breakfast. 
5. When you start drying your hair, dry the sides and back first. These areas take longer to dry so when you're ready to do the front of your hair (if you have bangs) it'll almost be completely dry. 

And, one last suggestion... Shower the night before. You can always regain control in the morning by misting your hair with a spray water bottle. Hope this helps and have a great hair day!

Q: Can I get my natural curl back after I chemically straightened my hair?

A: Whether you've straightened or permed your hair, it's just a matter of time before your new hair growth brings back your natural style. To get you through the grow out period, condition your hair regularly and have your hair trimmed every 4 to 6 weeks.

Q: Are the colorings used in shampoo and conditioners safe for my hair?

A: All ingredients used in our shampoos and conditioners have been thoroughly evaluated to be safe when used as directed. We only use colors that are made according to strict U.S. FDA guidelines and approved as safe for use in drugs and cosmetics.

Q: Are your products safe for both adults and children?

A: Our shampoos and conditioners are safe for people of all ages, including children. Be careful not to get lather into your little one's eyes, since it could cause discomfort and tears. We suggest you check with your doctor before using any shampoo or conditioner on a child younger than 6 months.

Q: Don't I need lots of lather to get clean hair?

A: Although lots of rich lather might make shampooing seem more effective and fun, the truth is you can get really clean hair with just a little lather. Scientists will tell you it's the cleansing ingredients in shampoos that actually remove the dirt and oil from your hair, not the lather. 
The sudsy stuff just happens to form when these ingredients are mixed with water and massaged through the hair. It's more important to make sure you're using the right shampoo plus conditioner for your hair type than it is to have lots of "suds." 
Hope this helps.

Q: Are your shampoos biodegradable?

A: We share your concern about the environment. All sudsing and cleaning agents used in our shampoos are biodegradable. They're broken down to help eliminate sudsing and foaming problems in lakes and streams. 
The other ingredients are removed by sewage treatment and/or sufficiently diluted in the environment. They shouldn't cause any adverse effects to the environment.

Q: Are anti dandruff shampoos harsh?

A: We can only speak for our anti-dandruff shampoos. All of our formulas are pH-balanced and gentle enough to use everyday, even on color-treated hair. They provide the same benefits for your hair as the leading cosmetic shampoo. You get clean, soft, manageable hair, plus dandruff protection in one! 
Have a great hair day!

Q: What causes oily hair?

A: Ever wonder what causes oily hair? It's often caused by a build-up of the natural secretion, sebum, from glands in your scalp. You might notice more oil at certain times, such as puberty, when the level of sebum increases due to the higher levels of hormones.
The secret to controlling oily hair is to wash it as often as necessary to keep it clean and in good shape. Conditioning your hair can become a tricky step when you have oily hair. Too much conditioner can weigh your hair down. Too little conditioner can cause it to be stringy. If you need to use a conditioner, I'd use just a little and apply it only to the ends.
Here's to great hair days!

Q: How do I know if I have a healthy & balanced scalp?

A: A healthy scalp maintains the natural moisture balance, preventing dryness and controlling flakes. If your scalp is unbalanced, you might experience itching, redness, or irritation due to dryness or scratching. And it gets worse. Too much scratching or itching can damage your hair near the root, making it look dull and limp. A healthy scalp will keep this from happening. If you're shopping for a dandruff shampoo, hope you'll check out ours!

Q: What is dandruff?

A: Dandruff is a chronic scalp condition easily recognized because of excessive flaking associated with itching and redness. The leading cause of dandruff is believed to be a naturally occurring fungus found on almost everyone's scalp called Malassezia. This fungus feeds on the scalp's natural oils and creates acid byproducts that cause irritation to the scalp. Everybody sheds the skin on his or her head, but when you have dandruff, your scalp speeds up the usual rate of shedding the dead skin. 
There are other factors that can contribute to the production of dandruff -- some you can control and others you can't. These include stress, diet, weather, hormones and excessively oily skin. Any one of these can affect the likelihood of dandruff appearing.

Q: What's the difference between wet and damp hair?

A: If the directions say to apply to wet hair, use the product as soon as you get out of the shower or bath, before you towel dry your hair. This helps distribute the product more evenly throughout your hair. 
When directions say to apply to damp hair, use the product after you towel dry, but before you use a hair dryer to dry or style your hair. 
Here's to great hair days!

Q: Is it normal to have more dandruff flakes in the winter?

A: Relax! 
A lot of us are flakier in the winter (our scalps that is!). Flaking tends to be more noticeable during the winter months because our skin is generally drier. Since the outside air is colder and drier, we spend more time indoors in heated rooms, all of which dries our skin and our scalps even more. The good news is, our anti-dandruff shampoos help fight and prevent dandruff, leaving your hair soft and manageable year-round. 
Here's to great hair days!

Q: What are the symptoms of dandruff?

A: Common signs of dandruff are feelings of dryness or tightness, and flaking or itchy scalp. They all attack dandruff and with regular use, you should see results!